Bookings, cancellations and charges
Cancellation policy for individuals: The hotel will charge for one night minimun in the case of late cancellation or no show. Standard cancellation is 24 hours prior to arrival. Please note that bookings made at discounted rates or other specials and packages other policies may apply.
Guests are required to provide a deposit and/or credit card details on booking or arrival. All prices are specified per room and per night and include all service charges and the value added tax. For groups and more than 5 rooms from the same party other cancellation policies apply. Please contact the hotel directly for further information.
Check in time is from 16:00 hrs. Check out time is 12:00 noon, check out thereafter may result in a late departure fee or an additional night being charged. Guests shall comply with all rules, regulations and instructions at the hotel, including but not limited to security procedures, health and safety procedures, registration requirements.
Hotel Reykjavík Centrum shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the hotel if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable. Pets are not allowed.
The accommodation is free of charge at Grand Hotel Reykjavík for a child at the age of 3-12. At Hotel Reykjavík and Hotel Reykjavík Centrum, a child at the age of 3-12 only enjoys freey accommodation when sharing a Deluxe Room with 1 or 2 adults. For further information, contact the hotel reception. Children under 13 years of age must be supervised by an accompanying adult at all times while on the premises.
Lost and found items will remain on the Hotel's premises for a period of three months. To claim any lost and found items, a guest should first contact the Hotel.
COMPLAINTS OR COMMENTS
We strive to cater to the individual needs of our guests at all times. If you feel there is an area that we can improve, or if you are unsatisfied with your visit, please let us know about it. Any complaint or comment regarding a stay at one of Hotels of Iceland hotels should be reported right away to staff on site at the time of your stay so that it can be resolved right away.
Problems which cannot be resolved on site should be notified to Customer Services or sent to the Hotels of Iceland head office: